Refund Policy
When wallet top-ups and pack purchases can be refunded, and how to ask.
Last updated: 2026-07-17
LATORIN sells digital exam packs, full mocks, and AI practice tools. Content is delivered online as soon as you buy or start it. This policy explains when a refund is possible. It covers wallet top-ups and paid purchases on the platform. Free practice and tryouts are never charged.
1. Free tryouts (no charge)
TL;DR: free practice and tryouts are always free and never charge you.
The free practice bank is never billed: Reading and Listening are scored automatically, Writing drafts are saved for self-review without grading, and Speaking recordings stay in your browser for the session. Separate limited tryouts include one AI-graded Writing tryout and one short live Speaking taster per account. You only pay when you top up your wallet or buy a pack or full mock.
2. When you can get a refund
TL;DR: within 14 days of purchase, if you haven't started the exam, you get a full refund.
You may request a full refund within 14 days of purchase if you have not yet started or opened an exam from that pack (or otherwise used the paid entitlement). An unused pack or unused paid entitlement is fully refundable within that window.
3. What is not refundable
TL;DR: once you start the exam or use paid content, that purchase is no longer refundable.
Once you start or open an exam from a pack, use a graded Writing or Speaking attempt, run a paid live Speaking session, or otherwise consume the paid content, that purchase is non-refundable. The digital service has been delivered. Live AI Speaking is non-refundable once the call has connected. Failed or incomplete calls caused only by a clear platform fault may be reviewed case by case.
4. Wallet top-ups and LATORIN AI credits
TL;DR: unspent wallet balance is also refundable within 14 days of the top-up.
Unspent wallet balance can be refunded within 14 days of the top-up, if it has not been used to buy packs, mocks, courses, or credits. Amounts already spent follow the rules above and are not refundable as cash. Unused LATORIN AI credits purchased in a top-up follow the same 14-day unused rule.
5. How to request a refund
TL;DR: email info@latorin.ir from your linked account to request a refund.
Email info@latorin.ir from the email or phone-linked account you use on LATORIN. Include your username, approximate purchase time, amount, and a short reason. We may ask for a payment receipt or transaction ID from your bank or gateway (including Iranian card payments where used).
6. Processing time
TL;DR: approved refunds usually take 5-10 business days.
Approved refunds go back through the original payment path where possible (wallet credit first for unused balance; card/gateway reverse for unused top-ups). Typical processing is 5-10 business days after approval; Iranian banks and local gateways may take longer. We will confirm by email or in-app when the refund is issued.
7. Contact and your rights
Questions? Email info@latorin.ir. This policy does not limit mandatory consumer rights under the laws of the Islamic Republic of Iran for users in Iran, or other mandatory rights where you live.